Baja Swarm for BCS hosts

Terms of Service

Service terms for Baja Swarm AI guest concierge — embedded chat widget plus hosted concierge URL for vacation rental hosts in Baja California Sur, Mexico.

Built for Baja California Sur hosts

Service terms for Baja Swarm AI guest concierge — embedded chat widget plus hosted concierge URL for vacation rental hosts in Baja California Sur, Mexico. Baja Swarm is focused on vacation rental operators in Baja California Sur, including Cabo San Lucas, San Jose del Cabo, La Paz, La Ventana, Todos Santos, El Pescadero, Cabo Pulmo, and Loreto.

The product answers repetitive guest questions, supports English and Mexican Spanish, and gives hosts a managed AI concierge without forcing them to configure another complicated property management platform.

What Terms of Service helps a host decide

A good fit is a host or property manager who loses time to repeated questions about WiFi, check-in, parking, restaurant recommendations, amenities, late arrivals, house rules, and local logistics.

Baja Swarm turns property documents, Airbnb or VRBO listings, house manuals, and local recommendations into a private knowledge base that can answer routine guest messages quickly and consistently.

Safe handoff instead of blind automation

The AI is designed for routine guest communication, not emergency judgment. Messages about lockouts, leaks, fire, illness, theft, or other urgent situations are escalated to the host with a concise summary.

That boundary keeps automation useful without pretending every guest situation should be handled by software. The host remains in control when a human decision is required.

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